Privacy Policy

Wakai Sangyo Co., Ltd. (hereinafter referred to as "our company") has established the following personal information protection policy regarding the handling of personal information of users of the "WAKAI Online Store DIY & LIFE GOODS" operated by our company.

The personal information we collect refers to information that can identify a specific individual, such as an individual's name or address (including information that can easily be collated with other information to identify a specific individual).

1. Collection of personal information

We may collect personal information in the following cases:
(1) Ordering products *If you enter your address, etc., the system may collect information even if you do not confirm your order.
(2) Inquiries (3) Request for information

2. Purpose of use of personal information

The personal information we receive from our customers will be used for the following purposes:
(1) To confirm and deliver your purchase order. (2) To respond to inquiries and provide confirmation. (3) To contact you when dealing with complaints or problems. (4) To send you information about products and services. (5) To send you surveys to ask you about the products you would like to purchase. (6) To confirm your purchase history and provide comprehensive service.

3. Disclosure of personal information to third parties

As a general rule, we will not disclose the personal data we obtain about you to any third party, except in the following cases:
(1) When the customer's consent has been obtained after specifying the recipient and the content of the information to be disclosed. (2) When payment is required for the purchase of a product. (3) When requesting delivery of the product to a product delivery company.

4. Management and protection of personal information

We will properly manage the personal information of customers that we collect, and will endeavor to prevent loss, destruction, falsification, unauthorized access, leakage, etc.

5. Disclosure, correction, and deletion of personal information

We strive to keep personal information as accurate and up-to-date as possible. For requests to disclose or delete personal information, please contact us via the contact information below.
In order to prevent leakage of personal information to third parties, we will only respond to requests when we can verify that the request is made by the customer themselves.

6. Revision of the Personal Information Protection Policy

We will review and revise our personal information protection policy from time to time. Revised personal information protection policies will be posted on our website promptly.

7. Contact Information

For inquiries regarding our privacy policy, please contact the person in charge below.

Wakai Industry Co., Ltd.
Personal Information Protection Officer: Yuki Shigeta
1-6-30 Morikawachinishi, Higashiosaka City, Osaka Prefecture, 577-8530
TEL: 06-6783-2013
FAX: 06-6783-6198
E-mail: wakainet-sales@wakaisangyo.co.jp